How long does it take to get a response from PrivacyKit?

We typically respond within 24-48 hours on weekdays. For bug reports and security vulnerability disclosures, our engineering team aims to respond within 12 hours.

Can I request a specific privacy tool to be added?

Absolutely. Feature requests are prioritized based on user demand and community feedback.

Contact Us

Q: Do you offer partnerships or collaborations?

Yes, we are open to collaborations with cybersecurity educators, privacy advocates, and open-source developers.

Have a question, found a bug, or want to suggest a new tool? We read every message and respond within 24-48 hours.

Managed by SystemRootMedia Support • Last updated: September 29, 2026

The PrivacyKit Contact and Support Desk is operated directly by SystemRootMedia engineers to provide technical support, responsible vulnerability disclosure following ISO/IEC 29147, NIST, and OWASP standards, tool feature requests, and partnership reviews. Inquiries are processed with zero-log security and answered within 24 to 48 hours.

How Can You Reach the PrivacyKit Team?

General Inquiries

Questions about how PrivacyKit works or our tools.

Bug Reports

Found something broken? Let us know and we will fix it fast.

Feature Requests

Have an idea for a new privacy tool? We would love to hear it.

How Does PrivacyKit Handle Inquiries and Support Requests?

Inquiry Category	Target SLA Response	Security Standard / Protocol
Security Vulnerabilities & Bugs	Within 12 hours	NIST & OWASP Responsible Disclosure
General Inquiries & Tool Feedback	24–48 hours	Zero-log client privacy guarantee
Feature Requests & Partnerships	Weekly engineering review	Open-source roadmap alignment

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Your message is sent securely. We never share your information with third parties. Read our Privacy Policy.

Coordinated Vulnerability Disclosure & Security Policy

At PrivacyKit, security and user privacy are foundational. In alignment with ISO/IEC 29147 guidelines for vulnerability disclosure, we welcome reports from security researchers, ethical hackers, and users who identify potential issues in our client-side codebase or API integrations.

Safe Harbor Commitment

We consider security research conducted in good faith to be authorized and protected under our Safe Harbor commitment. If you discover a vulnerability, report it responsibly without accessing user data, degrading service availability, or publicly disclosing details prior to patch deployment. We commit to acknowledging receipt within 12 hours, issuing a preliminary triage within 24 hours, and keeping you updated throughout the remediation lifecycle.

Direct Security Dispatch

For encrypted communications or sensitive reports, you may use the contact form above with category Bug Report / Security Vulnerability, or transmit directly to our dedicated engineering triage channel at security@privacykit.tech.

What Questions Do PrivacyKit Users Frequently Ask About Support?

How long does it take to get a response?

We typically respond within 24-48 hours on weekdays. For bug reports, we aim to respond within 12 hours.

Do you offer partnerships or collaborations?

Yes — we are open to collaborations with cybersecurity educators, privacy advocates, and developers. Select "Partnership / Collaboration" in the category dropdown.

Can I request a specific tool to be added?

Absolutely. Feature requests are our most valuable feedback. Select "Feature Request" and describe what tool you need and why. We prioritize based on community demand.

Is my contact information kept private?

Yes. Your name and email are used only to respond to your message. We never share, sell, or use your contact details for marketing.